Last updated: September 2026
This Refund Policy explains the terms under which Pera Reply issues refunds for subscription payments, one-time setup fees, and managed service charges. By purchasing a plan, you agree to the terms outlined below.
We stand behind our service. If you are not satisfied with Pera Reply within your first 30 days of active service, we will refund your first month's subscription payment in full — no questions asked. To request a refund under this guarantee, contact support@perareply.com within 30 days of your initial subscription charge. The guarantee applies to your first month's recurring subscription fee only; one-time setup fees are non-refundable (see below). This guarantee applies to first-time customers only and is limited to one refund per business. Approved refunds are processed within 5–10 business days to the original payment method. After the first 30 days, standard subscription terms apply (see below).
We guarantee that your business will receive at least 5 new Google reviews within your first 30 days of active service on any paid plan. If fewer than 5 new reviews are received during this period, we will continue providing our service at no charge until 5 new reviews are achieved. Requirements: (1) You must complete onboarding and provide your customer list within the first 7 days; (2) You must connect your Google Business Profile and grant manager access; (3) You must approve or enable auto-send for review request campaigns; (4) Reviews must be genuine reviews from real customers — we do not purchase, incentivize, or fabricate reviews, and reviews that are removed by Google do not count toward the total. This guarantee applies to first-time customers only and is limited to one guarantee period per business.
All monthly and annual subscription plans (Local Visibility, Local Domination, Market Leader, and GBP Launch) are billed in advance on a recurring basis. Your first 30 days are covered by our 30-Day Money-Back Guarantee (see above). After the first 30 days, subscription payments are non-refundable once charged. Canceling your subscription stops future billing but does not entitle you to a refund for the current billing period.
Setup fees (including Pro, Auto-Pilot, and Managed onboarding fees, as well as GBP Launch setup fees) cover the cost of initial configuration, account provisioning, and manual labor performed by our team. These fees are non-refundable once the setup process has begun, as the work is performed immediately upon purchase.
The GBP Launch package includes a one-time $1,499 setup fee and a $299/month maintenance subscription. The setup fee is non-refundable once we begin creating or optimizing your Google Business Profile. The monthly maintenance subscription follows the same refund terms as other subscription plans — cancel anytime, no refund for the current period.
You can cancel your subscription at any time from your account settings or by contacting support. Cancellation takes effect at the end of your current billing period — you retain access to all features until then. No early termination fees or penalties apply.
In rare cases of documented service failure or billing error, we may issue a refund or credit at our sole discretion. To request consideration, contact support@perareply.com within 14 days of the charge with a description of the issue. Approved refunds are typically processed within 5–10 business days to the original payment method.
We encourage you to contact us before initiating a chargeback with your bank or credit card provider. Unauthorized chargebacks may result in account suspension and prevent future transactions. We are committed to resolving billing concerns directly and fairly.
When you upgrade or downgrade your plan, the change takes effect immediately. Upgrades are prorated and charged at the time of the change. Downgrades take effect at the next billing cycle. No refunds are issued for downgrades mid-cycle.
We may update this Refund Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the 'Last updated' date.
If you have questions about this Refund Policy, please contact us at support@perareply.com.